Associate Analyst IT Support CTS Job at JetBlue Airways Corporation, Fort Lauderdale, FL

c1B2dWlhc3NJMFcwdS9IeGxnbXc0cnMyWmc9PQ==
  • JetBlue Airways Corporation
  • Fort Lauderdale, FL

Job Description

 

 

Position Summary

The Associate IT CTS Support Analyst supports JetBlue Crewmembers from within a team environment. Responsible for assuring JetBlue Crewmembers are provided efficient and timely first and second level support. Provide technical support to all Crewmembers and Crewmember Technologies. Identifies, finds, and solves technical issues. Answers Crewmembers requests for technical support. Records, tracks, and monitors requests to ensure timely resolution.

Essential Responsibilities

  • Provides support for all JetBlue hardware/applications including telephony and mobile devices
  • Provides excellent onsite and remote Customer Service for JetBlue Crewmembers
  • Coordinates resolution of incidents/requests from beginning to end with internal and external resources.
  • Monitors and supports systems
  • Maintains and supports user access
  • Facilitates software package rollouts and maintenance
  • Collaborates with all Information Technology (IT) disciplines
  • Works to achieve first-touch resolution with all issues
  • Maintains documentation of requests per JetBlue standards
  • Maintains and updates knowledge base documentation with most relevant information
  • Coordinates response for major incidents and outages
  • Other duties as assigned

Minimum Experience and Qualifications

  • High School Diploma or General Education Development (GED) Diploma
  • One (1) year of experience providing first level IT Support in a large organization.
  • Experience supporting latest operating systems, or successful completion of IT for Everyone certification via Coursera
  • Experience implementing and supporting applications
  • Available for overnight travel Up to 50%
  • In possession of valid travel documents with the ability to travel in and out of the United States
  • Experience using desktop deployment packages
  • Pass a ten (10) year background check and pre-employment drug test
  • Legally eligible to work in the country in which the position is located
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.

Preferred Experience and Qualifications

  • Bachelor’s Degree
  • Two (2) years’ experience in IT hardware and application support
  • Certifications (Microsoft, Networking, programming languages)
  • One (1) year experience in a call center environment
  • Knowledge of Microsoft desktop and server products
  • Knowledge of Exchange and Office Suite
  • Knowledge of LAN environment using TCP/IP, DHCP, DNS
  • Knowledge of telephony, messaging and infrastructure (VOIP and POTS)
  • Knowledge of mobile devices

Crewmember Expectations:

  • Regular attendance and punctuality
  • Potential need to work flexible hours and be available to respond on short-notice
  • And able to maintain a professional appearance
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
  • Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP), JEMS or Safety Action Report (SAR))

Equipment:

  • Computer and other office equipment

Work Environment:

  • Traditional office environment

Physical Effort:

  • Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)

Job Tags

Immediate start, Remote job, Flexible hours, Night shift,

Similar Jobs

Carrington

REMOTE Sr Trustee Sales Specialist, CFS Job at Carrington

**Come join our amazing team and work remote from home!**The Sr. Trustee Sales Specialist will be responsible for opening and processing...  ...applicants: Carrington does not do interviews or make offers via text or chat.**Carrington is an equal opportunity employer. It is the... 

Dixie Interiors

Warehouse Associate Job at Dixie Interiors

 ...Reliable transportation Must have previous experience driving a forklift Basic knowledge of tools such as knives, tape measure, staple guns, shears and glue guns; on-the-job training provides specific knowledge to skills MUST be bilingual - proficient in Spanish... 

Turnberry Labs

Cloud DevOps Engineer Job at Turnberry Labs

 ...committed to providing each team member with opportunities that will allow personal and professional growth. The Role As a Cloud DevOps Engineer you will be charged with supporting teams routinely asked to press the boundaries of the possible. You will help to shape... 

IMS

Junior Marketing & Fundraising Assistant Job at IMS

 ...We empower local communities through purpose-driven outreach on behalf of nonprofit organizations. Our mission is to help our clients grow while creating real social change. With thousands of essential supplies donated and awareness campaigns launched across the Bay Area... 

MaxSent

Armed Security Officer - FPS/DHS Contract Job at MaxSent

 ...training and development to learn and grow Now hiring an Armed Security Officer in Memphis TN As a full time employee of MaxSent the following...  ...coursesCandidates should have prior firearms experienceDHS Homeland Security Federal Protective Service Clearance...