Front Desk Guest Service Agent Job at Sonesta Simply Salt Lake City, Salt Lake City, UT

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  • Sonesta Simply Salt Lake City
  • Salt Lake City, UT

Job Description

Front Desk Guest Service Agent Location Salt Lake City, UT (Jordan Meadows area) :

Full Time Guest Service Agent :

Sunday - Thursday ( 3pm -11pm)

DUTIES AND RESPONSIBILITIES :

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification for alcohol.
  • May be required to obtain a TIPS certification.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends as needed

Work setting:

  • In-person

Experience:

  • Hotel experience: 1 year (Preferred)

Shift availability:

  • Night Shift (Required)

Ability to Relocate:

  • Salt Lake City, UT 84116: Relocate before starting work (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Seasonal work, Local area, Relocation, Shift work, Night shift, Weekend work, Sunday, Day shift, Afternoon shift,

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