Title: Customer Service Representative
Location: 2501 Pullman St, Santa Ana, CA 92705
Duration: 6-month contract before potential conversion to Permanent/Direct Hire
Telemarketing experience .
Qualifications:
High school diploma or equivalent; additional education is a plus.
Experience in customer service, especially in healthcare, is preferred.
Excellent organizational skills and keen attention to detail.
Ability to work independently and as part of a collaborative team.
Proficiency in computer systems, including Microsoft Office Suite.
A compassionate, patient-first approach to customer service.
Multilingual abilities are a plus.
Key Responsibilities:
Make impactful outbound calls to health plan members, scheduling in-home health screenings.
Clearly explain the screening process, answering any questions with empathy and understanding.
Ensure accuracy by updating and verifying member information in our secure systems.
Keep detailed records of member interactions, adhering to all industry regulations.
Collaborate with a supportive team to ensure a seamless scheduling process.
Follow up with members to confirm appointments and resolve any concerns.
Handle sensitive information with the highest level of professionalism.
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