Job Description
Summary Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
Duties - Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Analyze and record personnel or operational data and write related activity reports.
- Furnish customers with information on events or activities.
- Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
- Take disciplinary action to address performance problems.
- Recruit and hire staff members.
- Participate in continuing education to stay abreast of industry trends and developments.
- Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
- Direct marketing, advertising, or other customer recruitment efforts.
- Apply customer feedback to service improvement efforts.
Requirements - Assign duties or work schedules to employees.
- Inspect facilities.
- Inspect equipment to ensure proper functioning.
- Explain regulations, policies, or procedures.
- Train service staff.
- Evaluate employee performance.
- Maintain knowledge of business operations.
- Explain regulations, policies, or procedures.
- Resolve customer complaints or problems.
- Order materials, supplies, or equipment.
- Prepare operational reports or records.
- Provide attraction or event information to patrons.
- Develop plans for programs or services.
- Evaluate employee performance.
- Perform human resources activities.
- Maintain professional knowledge or certifications.
- Supervise service workers.
- Promote products, services, or programs.
- Resolve customer complaints or problems.
Nice To Haves - Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Automated external defibrillators AED
- Computer laser printers
- Desktop computers
- Inventory management systems
- Laptop computers
- Microsoft Office
- Microsoft Word
- Multi-line telephone systems
- Personal computers
- Photocopying equipment
- Point of sale POS software
- Timekeeping software
- Web browser software
- Work scheduling software
Benefits - Medical, Dental, Vision
- 401K
- PTO
- Life Insurance, Short-term disability
- Free Crunch Fitness membership
- Discounted Personal Training Sessions
- Continued education
- Aggressive earning potential
- Exciting team environment
- Growth opportunity in a rapidly growing company
Work Remotely This is a remote position
Job Tags
Full time, Temporary work,