Job Description

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

The Department administers numerous benefit programs for current, inactive, and retired public employees and their beneficiaries. The benefit programs include the Wisconsin Retirement System, group health insurance, group life insurance, deferred compensation, employee reimbursement account, income continuation insurance, long-term disability insurance, duty disability, and long-term care insurance. This position will be responsible for developing detailed worker procedures documentation for changed business processes resulting from technology modernization and other changes, updating instructional manuals and informational brochures in plain language.

An acceptable candidate will have extensive experience writing technical policies and procedures and translating complex information into plain language in the insurance or other employee benefits administration field or a related area. Candidates must be able to collaborate with varying audiences and work independently to effectively prioritize and manage completion of their workload. The work requires judgment, initiative, and problem-solving ability. Other specific qualifications include:

• Ability to develop text and visual representations for large volumes of complex procedure documents meeting organizational standards.
• Experience writing user-friendly content that meets the needs of the target audience.
• Experience maintaining and updating technical documents.
• Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject.
• Experience curating and organizing information into reference documents.
• Ability to evaluate current content and identify opportunities for process and procedure improvements.

Required Skills : Helpdesk

Basic Qualification :

Additional Skills :

This is a high PRIORITY requisition. This is a PROACTIVE requisition

Background Check : No

Drug Screen : No

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